Inside windows are cleaned regularly unless requested otherwise. Exterior windows are cleaned only if they’re easily accessible by hand and weather permits.

No, Refresh & Revive Home Cleaning focuses its services on residential homes.

No, Emma brings the list of products provided on the Refresh & Revive Home Cleaning website. If you have specific products you’d like used, please leave them out in a visible area.

The outside of kitchen appliances and the inside of the microwave are cleaned every time. Inside appliances, such as ovens and refrigerators, are cleaned upon request.

Yes! Tasks like baseboards, changing linens, and light fixtures can be requested. However, Emma may decline a request if it falls outside of her experience or comfort level.

Refresh & Revive Home Cleaning focuses on general cleaning tasks, so while we take care of most surface-level cleaning, there are a few things we don’t handle unless discussed beforehand. These include: Dishes, laundry, or organizing Moving heavy furniture or decluttering Exterior window cleaning (unless easily reachable) Inside appliances like ovens or fridges (unless requested) Pet waste cleanup or biohazard materials If there’s something specific you’d like done that’s outside the usual scope, just let Emma know! She’s happy to chat about it and see if it’s something she can help with.

Due to the nature of being a one-woman business, Emma does not offer cleaning on weekends or major holidays.

Yes! Emma will always check in with you a day before your scheduled cleaning to confirm the appointment and make sure everything is set. Rest assured, she will never enter your home without your notice and consent. Your comfort and security are top priorities, and she ensures clear communication before any cleaning takes place.

If someone in your household is sick and may be contagious, Emma kindly asks that you reschedule your cleaning appointment. This helps keep everyone safe and allows Emma to continue providing services to other clients without spreading illness. Thank you for your understanding!

First-time clients can request a free walk-through on the homepage. Emma will respond within 1–2 business days with available dates. After your first cleaning, you can contact her directly to schedule future appointments.

A 24-hour notice is required for cancellations or rescheduling. Late cancellations are subject to a fee of 25% of the estimated amount.

Yes! Just notify Emma at least 24 hours in advance to avoid a cancellation fee.

Monday - Friday 8:00 am - 5:00 pm

It is necessary for you to be home during the first cleaning so Emma can walk through the house with you and discuss expectations. After that, it’s entirely up to your comfort level. Emma values your privacy and takes security seriously—your personal information and any access instructions are kept confidential and secure.

Cleaning time varies depending on your home’s size and condition. An estimated time will be provided after a walk-through.

It’s appreciated when clients tidy up (e.g., clearing the sink, picking up toys), though it’s not required. A tidier space allows for quicker cleaning and better value. Note that dishes, laundry, and organization are not part of the service unless otherwise agreed.

Yes, the first-time clean usually takes longer as Emma adjusts to the layout of your home and addresses areas that may have been missed in previous cleanings. She will also request to walk through the house with you to discuss expectations—this walkthrough is free of charge.

Please crate your dogs if you are not home during the cleaning, as they may respond to a perceived intruder or may be interested in their new guest. If you are home, please use your discretion based on your pet’s comfort level with guests and whether they may interfere with an efficient clean.

Emma charges by the hour to reflect the size and condition of each home. The more clutter-free the space, the more efficiently the cleaning can be done.

Tipping is never required, but always appreciated!

Refresh & Revive Home Cleaning accepts Venmo, Zelle, cash, or check. Payment is due within 24 hours after the service is completed.

Yes! After each cleaning, Emma will send a receipt for the service, whether it's by cash, check, or digital payment. If you need an invoice for any reason, just let her know, and she'll be happy to provide one.

Emma is fully insured through Refresh & Revive Home Cleaning. If any damage occurs due to her or her equipment, it will be handled responsibly through liability insurance.

Your privacy is important! Emma takes every precaution to ensure your personal and home information stays secure. Here’s how she protects it: All personal information, including addresses or access codes, is kept safe and only shared with trusted parties when absolutely necessary. Physical records are stored in a secure, locked space to prevent unauthorized access. Emma is always happy to discuss any privacy concerns you might have—your peace of mind is important!

Your satisfaction is Emma’s top priority. If anything isn’t up to expectations, please reach out. Concerns will be addressed in the next cleaning for recurring clients.

Refresh & Revive Home Cleaning offers the unique benefit of having one trusted cleaner in your home. With Emma, you get consistency, personalized service, and clear, direct communication. It’s a relationship built on trust, care, and attention to detail.